Privacy Policy

Welcome to Pointechnology Digital Service Limited ('us,' 'we,' or 'our'). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website 'https://pointecpay.com/' or our mobile application 'Pointec Pay' (collectively referred to as the 'Service'), you consent to the practices described in this policy.

We may collect the following types of information from you:

• Personal Information: This may include your name, email address, phone number, and other similar information that can identify you.
• Sensitive personal information: This may include your email address, username, and passwords, etc.
• Payment Information: If you make a purchase through our Service, we may collect payment information, such as payer's name. We do not collect or store credit card details.
• Log Data: Our servers automatically record information ('Log Data') created by your use of the Service. Log Data may include information such as your IP address, browser type, the pages you visit, and the time and date of your visit.
• Cookies: We may use cookies and similar technologies to collect information about your preferences, your online activity, and your device.
• Information you provide: if you report a problem with our Sites

Where we collect information from you:

• Information that you provide to us: We collect personal information that you provide to us when you set up an account with us, use our services, or communicate with us. For example, if you register for an online account with us, we may request your name, contact information, and business information. Providing us with personal information about yourself is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of the services.
• Information collected from third parties: We may collect information about you from third parties in the course of providing our services to you.
• Information collected through technology: When you visit our Sites or Apps or interact with an email we send to you, we may collect certain information automatically such as your account or device identifier, and usage information such as pages that you visit, information about links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our services. You have the ability to express your preference regarding some of the ways we collect information through technology in some of our services (see “Cookies and Other Tracking Technologies” for more information). We may collect geolocation in the Sites or Apps for the purpose of enabling location-based Services.

How we utilize your data:

• To provide services to you.
• To contact you regarding any inquiry you make or to fulfill a request, such as, for example, a request for information about our products and services.
• To verify or maintain the quality and safety of our products and services and to improve, upgrade, or enhance our services.
• To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute individuals responsible for that activity.
• To enable internal record keeping and administration of records.
• To personalize your experience when you use our Sites and Apps.
• To comply with applicable laws and regulations.

We may share your personal information with third parties under the following circumstances:

• With service providers or third parties that assist us in providing, maintaining, or improving our Service.
• In response to legal requests, court orders, or when required by law to comply with a legal obligation.
• When we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; to protect and defend the rights, property or safety of Pointec Pay, its customers, staff, suppliers or others.

We take seriously our responsibility to protect the security and privacy of the information we receive via our Sites and Apps. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide via the Sites and Apps against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Any suspected attempt to breach our policies and procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. Suspected computer mischief may be reported to the appropriate authorities.

Please remember that communications over the internet such as emails are not secure. We seek to keep secure all confidential information and personal information submitted to us through this Website in accordance with our obligations under applicable laws and regulations. However, like all website operators, we cannot guarantee the security of any data transmitted through this Website.

When we no longer need your personal information to provide the Services, it will be securely deleted or de-identified in a manner that ensures you cannot be re-identified. Where we are collecting or storing your personal information on behalf of our Customer, the retention of your personal information may be subject to our contractual obligations to our Customer.

You have the right to access, correct, or delete your personal information. Please remember that if we contact you, we will never ask you for your password in an unsolicited email, message, or phone call.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website with the 'Effective Date' updated accordingly. We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Notice, in whole or in part, at any time. We will also take reasonable steps to ensure you are made aware of any material updates including providing you direct communication about such changes or providing a notification through the services, as appropriate. If you provide personal information to us or access or use our Sites after this Notice has been changed, you will be deemed to have unconditionally consented and agreed to such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

support@pointecpay.com